At Academic Helper, we are committed to protecting the privacy of our users.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information of Seekers and Writers using our platform.

1. Information We Collect

Account Information

When creating an account, we may collect:

• Full name
• Email address
• Phone number
• Username
• Country and location information
• Bank account information (for writers)

Wallet and Payment Information

We may collect:

• Transaction records
• Wallet balances
• Payment history
• Withdrawal information

Payment card information is processed by authorized third-party payment providers and is not stored by us unless legally required.

Assignment Information

We may collect:

• Assignment descriptions
• Uploaded files
• Messages exchanged between Seekers and Writers
• Milestone details
• Feedback and dispute records

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Login activity
• Cookies and analytics data

2. How We Use Information

We use information to:

• Operate the platform;
• Match Seekers with Writers;
• Process payments and withdrawals;
• Resolve disputes;
• Detect fraud and abuse;
• Improve platform functionality;
• Communicate important service updates;
• Comply with legal obligations.

3. Information Sharing

We do not sell personal information.

We may share information with:

Service Providers

Third-party providers assisting with:

• Payment processing
• Cloud hosting
• Security monitoring
• Email delivery
• Analytics

Legal Authorities

When required by law, court order, or governmental request.

Dispute Resolution

Relevant information may be shared between Seekers, Writers, and platform administrators during dispute investigations.

4. Data Retention

We retain personal information only for as long as necessary to:

• Provide services;
• Maintain financial records;
• Resolve disputes;
• Comply with legal requirements.

5. Security

We implement reasonable technical and organizational safeguards to protect personal information.

However, no internet-based service can guarantee absolute security.

6. Cookies

We may use cookies and similar technologies to:

• Maintain login sessions;
• Improve user experience;
• Analyze platform performance;
• Detect suspicious activities.

Users may disable cookies through browser settings, though certain features may not function properly.

7. User Rights

Subject to applicable laws, users may request:

• Access to their personal data;
• Correction of inaccurate information;
• Deletion of eligible information;
• Withdrawal of consent where applicable.

8. Changes to this Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on the platform with a revised effective date.

9. Contact

For privacy-related inquiries:

Email: academichelperofficial@gmail.com

Academic Helper Pvt Ltd